Feedback and Complaints Process

All feedback is considered seriously and is treated as an opportunity to improve our services. If you have a concern or complaint about a service, we provide or something affecting your study please let us know as soon as possible so the issue can be resolved quickly.

Step 1: Go to your tutor.

Step 2: Go to the Programme Manager or Operations Manager.

Step 3: Go to the Chief Executive Officer (CEO).

You can complete our Complaint Form located here and submit it to your Programme Manager, Operations Manager or the CEO.

Complaint form: Download here.

Please feel free to involve a support person. This could be a class mate, friend or family/whanau member.

If you have completed all of the above and you are not happy with the result, you may contact:

The New Zealand Qualifications Authority, PO Box 160, Wellington 6140, Ph. 0800 697 296