Rules, Policies and Complaints



Students must meet the assessment requirements as set out in the programme handbook. The requirements are available in Canvas prior to assessment and evaluation.
Please note your assessments may be used for moderation purposes.


Students must not copy or paraphrase someone else’s work either published or un-published, without clearly acknowledging it through citing
and referencing. Paraphrasing without appropriate acknowledge will be deemed to be plagiarism. This is Academic Misconduct and will
be treated as serious and is subject to our disciplinary procedures.
Students are provided with a plagiarism tool in Canvas, which can be used before they submit their assessments. All Level 5 to Level 7 students
will submit their assessments to a text-matching tool within Canvas to ensure it is their own work.
Level 4 students may be requested to do so also.

Reconsideration of Assessment/Appeals

Students have the right to a reconsideration of assessment if they believe an assessment has been incorrectly marked or graded. This request
must be sent to the tutor or Programme Coordinator within five (5) working days of the return of the assessment. As a result of this request, their result may be unchanged, raised or lowered. The reconsidered result will be recorded as the final result. Students will retain the right to appeal this result in accordance with Assessment policy.

Resubmission of Assessment

If a student is required to resubmit an assessment, the resubmission must be submitted by the date stated by the tutor. The resubmission must address the missing or incomplete criteria. The tutor will re-mark the assessment and the student will get a notification when the marking is complete. Students can email at any time the relevant tutor if there are any queries. Students are entitled to a maximum of two resubmissions in an assessment. NB – students enrolled in the NZ Certificate in Study and Career Preparation (Health Science) (Level 4) are entitled to one resubmission only. Please refer to the Rules and Policies page in Student Resources/Canvas for further detail.

Extension/Late Submissions

Students have the right to request an extension where circumstances arise that will prevent them from submitting an assessment by the due date. The extension must be requested before the assessment due date. Students may request an extension for 7 days or 14 days. The online
extension form can be found on the Student Resources page under Forms. All students are allowed a 7 day grace period with late submissions. Students who submit after the 7-day grace period will be given a Not Achieved Grade (NA). All students who submit late within the 7 day period will be given a grade penalty so other students are not disadvantaged.

Student Progress and Feedback

Student progress is continually monitored by your tutors through online participation, assessments and contact with you. If at any time,
you need to discuss your progress in more detail or gain a better understanding of how you can improve or progress further please ensure you
ask your tutor via Canvas for a feedback session.

Academic Integrity

Academic Integrity means being honest in all academic work. We expect that all students and staff will act with academic integrity. We want our programmes of study and qualifications to be respected and valued, and to be sure that all those who gain a qualification with us have personally reached the standards expected of that qualification.


Academic Misconduct

Academic Misconduct includes dishonest behaviour in assessment. This can include copying, misrepresentation of identity in assessment, cheating and plagiarism and all other dishonest practices in assessment. Any instance of Academic Misconduct will be treated as serious and is subject to our disciplinary procedures.

Authenticity of Students Work

All student work submitted for assessment must be authentic and created by the student. Where students are suspected of academic misconduct the following processes will be followed:

• The tutor will assess the level/amount of suspected academic misconduct, prepare evidence and discuss with relevant Programme Coordinator.

• Where the intention of the student is considered clearly innocent, the work will be assessed as is.

• If appropriate, advice on academic integrity may be given by the tutor to the student.

Where doubt persists, a meeting is to be arranged with the student, student support person, relevant tutor and Programme Coordinator to present the allegation, evidence and to provide the student with an opportunity to discuss this. Where the Programme Coordinator and tutor are one and the same, another Manager within the relevant division or wider Aspire2 group may be asked to participate.

Where academic misconduct is established and acknowledged by the student, the student may be instructed to resubmit the assessment if allowed by the Programme Coordinator.

Other actions can include awarding a reduced grade or awarding a failing mark/grade. A note is made on the student’s file.

Where the assessment misconduct is serious or has not been acknowledged by the student, the relevant Programme Delivery Manager or Programme Coordinator must discuss the situation with Academic Director. This discussion will lead to a decision to either deal with the issue in the College or initiate the student discipline process. More information can be found in the Student Resources section in Canvas.


Feedback and Complaints Process

All feedback is considered seriously and is treated as an opportunity to improve our services. If you have a concern or complaint about a service, we provide or something affecting your study please let us know as soon as possible so the issue can be resolved quickly.

Step 1: Go to your tutor.

Step 2: Go to the Programme Manager or Operations Manager.

Step 3: Go to the Chief Executive Officer (CEO).

You can complete our Complaint Form located here and submit it to your Programme Manager, Operations Manager or the CEO.

Complaint form: Download.

Please feel free to involve a support person. This could be a class mate, friend or family/whanau member.

If you have completed all of the above and you are not happy with the result, you may contact:

The New Zealand Qualifications Authority, PO Box 160, Wellington 6140, Ph. 0800 697 296



All successful graduates will be issued the relevant NZQA accredited certificate for their programme.


Programme Feedback

You will be asked at times, during and after your programme of study to provide us with some feedback. This helps to tell us how effective the course is, and provides us with information to improve our service and programmes.

If at any time you are unhappy with your experience, please let your tutor know so they have an opportunity to address your concerns.

The complaints process provides guidelines for you to follow should the issue not be resolved.


Student Focus Groups

Aspire2 Health & Wellbeing is committed to improving our programmes and service to our students. The student focus groups promote communication and consultation between students and Aspire2 Health & Wellbeing. It enables constructive feedback to be gathered from students on the quality of learning experiences and staff performance. The purpose of this group is to strengthen Aspire2 Health & Wellbeing and student relationships; provide feedback, and act as a critical sounding board to assist in the development of new ideas and initiatives to support quality teaching.

Twice per year in May and October a random selection of students will be sent surveys in May and October. The survey questions will focus on students expectations, learning check-ins, tutorials, assessment, content etc.


Student Code of Conduct

The purpose of the Student Code of Conduct is to provide rules to ensure a sense of community through the development of mutual respect, tolerance and understanding. We expect that you will not engage in behaviours that impact negatively on your own or others learning journey.

You are expected to conform to the standards contained in the Student Code of Conduct which can be found at the end of this page.

We reserve the right to pursue through our disciplinary procedures matters that are also being, or may also be, addressed by the legal system or our policies and procedures.



Harassment is behaviour that is unacceptable to us and includes but is not limited to any form of discrimination, sexual, or racial harassment, bullying or personal harassment. Verbal, online, or physical harassment is also considered harassment.

Should you feel the victim of any form of harassment or witness this in any way please inform a member of staff immediately. The feedback and complaints, and disciplinary procedures outline how to go about this and what outcomes will be considered.


Privacy and Confidentiality of Information

We are committed to protecting your privacy. Our collection, use and disclosure of personal information is governed by the Privacy Act 2020.

The purposes for which we gather and use personal information are set out in the enrolment form.


Disciplinary Procedures

Should a complaint be received about you or you lodge a complaint the process will involve an investigative phase where the incident/s is discussed and next steps are determined.

A further meeting to discuss the outcome and consequences will then be held. There will be an opportunity to appeal any decision made after this meeting.

Serious breaches of the Code of Conduct could result in instant dismissal from your studies. Any situations involving assault, abuse, harassment or harm of another person (physically or emotionally) are considered serious.

Student Code of Conduct

Students must comply with the following requirements. Students who breach these requirements shall be guilty of misconduct.

a) Be guilty of or a party to any dishonest or improper practice (including plagiarism) or breach of instructions relating to or connected with the conduct of assessment procedures including examinations, practical’s and summative assessments.

b) Disrupt any teaching, study, research or administration of Aspire2 Health & Wellbeing.

c) Act in a manner contrary to the good governance of Aspire2 Health & Wellbeing or prejudicial to its functioning as such.

d) Obstruct any member of Aspire2 Health & Wellbeing in their academic work or performance of their duties.

e) Willfully create a nuisance in their dealings with Aspire2 Health & Wellbeing or bring Aspire2 Health & Wellbeing into disrepute whether face to face, through telecommunication contact, fax, post, email, social network website or by any other means.

f) Harass any member of Aspire2 Health & Wellbeing or current or past students with offensive or unwanted sexual or non-sexual behaviour whether face to face, through telecommunication contact, fax, post, email, social network website or by any other means.

g) Acquire by theft or deception any of the benefits or services provided by Aspire2 Health & Wellbeing.

h) Steal or damage Aspire2 Health & Wellbeing property, which includes records and data both owned by and under Aspire2 Health & Wellbeing’s care.

i) Infringe Aspire2 Health & Wellbeing’s copyright in its publications by copying or dealing in copies of these works in breach of the Copyright Act 1994.

j) Wilfully provide false information to Aspire2 Health & Wellbeing in connection with their enrolment or study at Aspire2 Health & Wellbeing.

k) Attempt to commit or be a party to any of the foregoing Failure to meet these rules will result in your tutor or appropriate member of staff following the disciplinary process. Where the offence is considered serious the behaviour may lead to dismissal from the programme.