Withdrawals, Refunds and Appeals Policy

Before withdrawing from a programme of study, it is vitally important that you contact Aspire2 Health & Wellbeing to talk about the challenges you are facing and discuss study options. Students who withdraw from their programme of study will not be accepted back into the course at a later date unless there have been extenuating circumstance which have now passed e.g. family bereavement, personal illness etc.

Students wishing to re-enrol may be declined permission to enrol based on the following grounds:

• Failure to complete the programme of study within the set time frames
• Academic requirements of the previous programme of study are incomplete
• Serious misconduct, including breach of Aspire2 Health & Wellbeing’s Code of Conduct.

Exceptions may be made for extenuating circumstances that have been communicated to Aspire2 Health & Wellbeing (bereavement, serious illness etc.).

Student Initiated Withdrawal Procedure

Students wishing to withdraw from their current programme of study must contact Aspire2 Health & Wellbeing in writing (either by letter or email) expressing their intention to withdraw from their programme of study.

If a student withdraws from their programme of study within the first 8 days from commencement of that programme of study a full refund will be made less $500.00 or 10%, whichever is the lesser amount, provided that all course material is returned in perfect condition within this time frame.

The administration staff of Aspire2 Health & Wellbeing shall date stamp any correspondence relating to a withdraw request and examine the course material returned.

College Initiated Withdrawal

Aspire2 Health & Wellbeing may withdraw, according to Ministry of Education guidelines, any student who has become ‘inactive’ in their studies and has failed to submit the required assessments or to engage sufficiently in the course content to be able to complete their programme (i.e. they have effectively ‘dropped out’). This will mean that any student who has not submitted their assessments in the required time frame, or have not written to Aspire2 Health & Wellbeing to apply for an extension with a reason that has been approved, shall be deemed to have ‘dropped out’ or failed to meet the requirements of the programme of study. Students who have been withdrawn from their programme of study due to an inability to meet the requirements of their programme shall not be eligible for refunds.

Students may be allowed to repeat their programme of study subject to approval from the Programme Delivery Manager of Aspire2 Health & Wellbeing. Students who repeat their programme of study may or may not be eligible for Ministry of Education funding or student loans and allowances (depending on government policies at the time).

College Initiated Withdrawal Procedure

1. Aspire2 Health & Wellbeing will notify in writing all students who have failed to submit the required assessments or to engage sufficiently in the course content to be able to complete their programme of study within the time frame specified in their programme information.
2. Written notification to students shall outline the fact that they have not completed their programme requirements and if they do not finish the assessments required to complete the program of study within a specified time frame they will be deemed to have ‘dropped out’ of their programme of study and Aspire2 Health & Wellbeing will withdraw them from active enrolment.
3. Failure to meet the terms of this notification/warning letter shall result in the student being withdrawn from their programme of study. Any attempt to re-enrol in Aspire2 Health & Wellbeing shall be subject to approval by the Programme Delivery Manager of Aspire2 Health & Wellbeing, in consideration of Aspire2 Health & Wellbeing, NZQA and/or Ministry of Education policies and requirements at the time. Any re-enrolment of “withdrawals” shall be made on a case by case basis.